# "Something went wrong"

**URL:** <https://community.naturalcapitalalliance.org/t/something-went-wrong/3855>\
**Category:** Software Support\
**Tags:** invest-workbench\
**Created:** [June 25, 2023, 4:57pm UTC](https://community.naturalcapitalalliance.org/t/something-went-wrong/3855 "2023-06-25T16:57:22Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![valeria.b](https://avatars.discourse-cdn.com/v4/letter/v/34f0e0/32.png) [@valeria.b](https://community.naturalcapitalalliance.org/u/valeria.b)\
**Post date:** [June 25, 2023, 4:57pm UTC](https://community.naturalcapitalalliance.org/t/something-went-wrong/3855/1 "2023-06-25T16:57:22Z")

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Hello, when i open InVest, this shows:

 ![image](https://canada1.discourse-cdn.com/flex031/uploads/naturalcapitalproject/original/2X/e/e708664178c29fded275c86255153016f4047562.png)  
i uninstalled the app but the same error occurs.

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**Author:** ![swolny](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.naturalcapitalalliance.org/swolny/32/181_2.png) [@swolny](https://community.naturalcapitalalliance.org/u/swolny)\
**Post date:** [June 26, 2023, 1:46pm UTC](https://community.naturalcapitalalliance.org/t/something-went-wrong/3855/2 "2023-06-26T13:46:22Z")

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Welcome to the forum @valeria.b!

In that error screen, it asks you to find the Workbench log files and upload them along with this forum post. These log files might include information that can help us debug. So please click that blue button and upload the Workbench log files here - thanks!

~ Stacie

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**Author:** ![dcdenu4](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.naturalcapitalalliance.org/dcdenu4/32/544_2.png) [@dcdenu4](https://community.naturalcapitalalliance.org/u/dcdenu4)\
**Post date:** [June 26, 2023, 2:29pm UTC](https://community.naturalcapitalalliance.org/t/something-went-wrong/3855/3 "2023-06-26T14:29:18Z")

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Hi @valeria.b,

I just wanted to mention that we are aware of a few issues that can cause this, which we are hoping get fixed in the next release of InVEST. One solution that worked for another user can be found here:

> [@InVEST 3.13.0 Crashing on Start on MacOS 12.4](https://community.naturalcapitalalliance.org/t/invest-3-13-0-crashing-on-start-on-macos-12-4/3684):
>
> Hello! I’ve been using InVEST 3.13.0 Workbench, but it’s recently been taking me to the error screen when I open it. If it helps, I’m running InVEST on a MacOS 12.4 (Monterey). I’ve tried restarting my computer to no avail, and cannot decipher the error logs (see attached). This started after I ran the Urban Cooling model and ran out of storage for intermediate files, though I’ve resolved that and should have enough storage to run InVEST properly (?). …

But please do attached your logs like Stacie suggests!

Cheers,

Doug

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**Author:** ![dave](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.naturalcapitalalliance.org/dave/32/70_2.png) [@dave](https://community.naturalcapitalalliance.org/u/dave)\
**Post date:** [June 26, 2023, 3:13pm UTC](https://community.naturalcapitalalliance.org/t/something-went-wrong/3855/4 "2023-06-26T15:13:45Z")

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Or for Windows, please see [The interface cannot be opened - #5 by dave](https://community.naturalcapitalalliance.org/t/the-interface-cannot-be-opened/3807/5)

But please do share the logfiles as Stacie described before you delete the folders containing them.

Thank you,

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**Author:** ![system](https://canada1.discourse-cdn.com/flex031/uploads/naturalcapitalproject/original/2X/8/8d95591aa074da87ea0fdd61ca47c1c3c0588aa7.png) [@system](https://community.naturalcapitalalliance.org/u/system)\
**Post date:** [September 24, 2023, 3:13pm UTC](https://community.naturalcapitalalliance.org/t/something-went-wrong/3855/5 "2023-09-24T15:13:58Z")

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Closed on September 24, 2023, 3:13pm UTC

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