InVEST Workbench 3.19.0 crashes on startup (Windows)

[mkend]

Hello,

The InVEST 3.19.0 Workbench is on my computer (Windows) but when I click on it, the logo appears then disappears but it never opens. Task Manager says it is running though.

Thanks!

Upload the logfile using the button

main.log (38.3 KB)

[jdouglass]

Hello @mkend , welcome to the forums and thanks for sharing your logfile!

Based on the log, it looks like the InVEST desktop application is trying to start up the InVEST model server and communicate with it, but the actual network connection is timing out. Could you try out a couple things and let us know if/when something resolved the issue?

1. Since the InVEST process is still running according to task manager, could you kill the InVEST process and try restarting the application? Does that change anything?
2. Because InVEST uses a network port to communicate with the InVEST server (which is running on the local computer), perhaps you might have disallowed InVEST to use the network? You should be able to modify the firewall rules to allow InVEST to use the network (see this Microsoft Help topic)

Hopefully this helps, and let us know what you find!

James

[mkend]

Thanks James! I’m using ESET Internet Security. I paused firewall and protection and killed InVEST each time I tried opening it again. It looks like the same issue? Here is the updated logfile.

main.log (55.7 KB)

[mkend]

Just had to run it in Compatibility Mode… Works now.

[jdouglass]

Interesting! I would not have guessed that the solution was to run in compatibility mode for Windows 8. Thanks so much for reporting back with the solution!

[dave]

@jdouglass I just found this report of the same problem & workaround in another electron-based application that communicates between front and back-end over a local network socket. [Bug] Arduino IDE 2.x hangs on startup (gRPC ETIMEDOUT 127.0.0.1) on Windows 11 - FIXED ONLY by Windows 8 Compatibility Mode - IDE 2.x - Arduino Forum